Austrian transportation technology giant Kapsch TrafficCom has been selected by the Georgia State Road and Tollway Authority (SRTA) in the USA to serve as its Customer Service System (CSS) integrator.
Kapsch will provide SRTA with a next-generation back office platform that will enable the agency to offer and support integrated user accounts to its customers for transportation services. The new CSS will process electronic toll and parking transactions and provide an interoperability platform for future multi-modal service invoicing.
Kapsch will deliver the project from its local office in Duluth, a suburb of Metropolitan Atlanta. The contract will last through to June 2025, with five subsequent one-year renewal options exercisable at the sole discretion of SRTA. The CSS will process transactions on the SRTA’s existing toll routes, the I-85 and I-75 South Metro Express Lanes, as well as the I-75/I-575 North West Corridor and I-85 Extension Express Lanes, which are due to open later this year.
The Kapsch back office system is suited to meet Georgia’s rapidly expanding transportation landscape. The CSS is a scalable and modular platform, making it configurable to both customer needs and to SRTA project requirements. SRTA plans on deploying more tolling and managed lane systems in the future to serve the metropolitan Atlanta population. An integrated, flexible and customizable back office will enable the authority to offer its customers a seamless experience by processing transactions for all SRTA toll facilities and interoperable partner facilities within single user accounts.
The new CSS will need to cope with the complexity of the state’s Express Lanes network, which uses the Peach Pass transponder system and operates variable priced tolling based on the time of day and number of vehicles using the highway. Peach Pass is currently fully interoperable with Florida’s SunPass and E-PASS toll systems, along with North Carolina’s Quick Pass network. Peach Pass will become interoperable with all toll road systems in Texas later this year, including EZ TAG, Toll Tag and TxTag transponders.
“In order to provide an improved customer service experience for our current and future customers, SRTA is excited to partner with Kapsch to bring new functionality and greater ease of use to our customers,” said Chris Tomlinson, executive director of SRTA. “The Kapsch CSS will make it easier for customers to manage their accounts and broaden the ways and places where customers can use their Peach Pass account.”
Chris Murray, president of Kapsch TrafficCom North America, commented, “We welcome the opportunity to partner with SRTA as it works to meet its mobility needs now and for the years ahead. SRTA is leading the way to create an integrated multi-modal back office and customer service platform that provides smooth operational transaction processing and will facilitate new transportation projects in the future.”
Georg Kapsch, CEO of Kapsch TrafficCom, added, “Future mobility solutions must offer added value for road users. This translates into more flexibility, more integration and more adaptability of the technological solutions running in the background. Together with our clients we are advancing both our solutions for the end-users in this very direction.”