The City of Santa Monica, California, has announced it is to continue to contract Conduent Transportation to provide intelligent parking and curbside management systems and services for the next five-years base, plus up to four years of options.
Since 2004, Conduent has helped the city to simplify its parking programs and deliver a convenient experience for Santa Monica residents, merchants and visitors. Current services include the processing of parking permit applications and citations, as well as the facilitation of payment plans.
“Our partnership with Conduent has been instrumental in helping optimise our parking program and offering our customers easy-to-use systems to resolve their parking citations and procure various parking permits offered by the city,” says Henry Servin, parking manager for the City of Santa Monica. “We are very pleased that our online customer access, provided by Conduent, has received numerous compliments for readability and ease of use.”
Under the new contract, enhanced online and mobile options will make it easier for customers to resolve parking citations and manage parking permits. The city’s online portal will also provide the ability to apply online for a payment plan to resolve overdue citations, upload documents to streamline permit applications, and communicate with customer service through text and additional emails options – contactless solutions that are valuable in the current Covid-19 environment.
“As on-street parking continues to rapidly evolve and cities seek innovative curbside management solutions, our company remains an industry and technology leader,” says Mark Brewer, president, global public sector solutions at Conduent. “Building on our long-term partnership with Santa Monica, we’ll continue to elevate the customer experience while improving the effectiveness of the program for the city.”
Nearly half of the 20 largest cities in the US use Conduent Transportation to implement curbside solutions. In California, the company delivers curbside management systems and services to Santa Monica as well as Los Angeles, San Francisco, Oakland, West Hollywood, Beverly Hills and Los Angeles County.
Conduent also provides dynamic pricing software and hardware for the Los Angeles Department of Transportation’s LA Express Park program. The award-winning, on-street parking technology enables the department to manage curbside usage, improving access to spaces and increasing turnover, ultimately reducing congestion.
In addition, Conduent provides various transit and tolling services across Southern California. The company helps public transit agencies in San Diego and Orange County operate their fleets and provide quality and on-time service for passengers, and it helps Los Angeles County by providing modernized tolling solutions for the Metro ExpressLanes.