Public transportation ‘outdated and unfit for purpose’, say UK citizens


According to new research conducted by Censuswide on behalf of Fujitsu, British citizens believe that the UK’s public transportation sector is outdated and unfit for purpose.  

The British public has displayed a lack of trust toward the public transportation sector and it feels that services do not meet its expectations in terms of modernization and functionality. Its criticisms include overly-lengthy commuter routes and unpredictable services.

Censuswide and Fujitsu’s research found that 29% of participants spend 45 to 160 minutes commuting every day. Almost a quarter (72%) of participants wish for investments to be made in order to modernize transportation services. Meanwhile, half of passengers do not trust public transportation to get them to their destination on time.

Rabih Arzouni, chief technology officer, transport sector, Fujitsu, commented, “Evidently, British public transportation services are not currently meeting consumers’ efficiency and modernization expectations. Public transportation has a long way to go to turn around consumer sentiment so that people feel they are receiving a service which is fully utilizing digital tools.

“Technology already plays a crucial role in the everyday operation of our public transport services, and we have seen notable successes with features such as contactless payments and route planning smartphone apps. But if the sector is to evolve at the pace of other digitally savvy sectors, it must collaborate internally – among transportation providers, technology partners and government organizations – to enact seismic changes that consumers really benefit from.

“By keeping technology at the forefront of operators’ offerings, with the priority of improving functionality above all else, the transport sector will get itself up to speed with other sectors and transform consumer expectations.”

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Rachelle joined Traffic Technology International in early 2016 after having worked for an HR magazine and prior to that, as a freelance sub editor for various lifestyle consumer magazines. As deputy editor, she supports the editor in making each issue and updating the website. Outside of work, she enjoys tap dancing, playing the piano and video games, and eating spicy food.