CEO of Massachusetts DOT talks about her state’s ambitious all-electronic tolling project


Stephanie Pollack, secretary and CEO of Mass DOT, explains why her department decided to take the risk of converting the entire length of the Massachusetts Turnpike to all-electronic tolling in one go. The DOT was able manage the tearing up every toll booth, and replacement with an overhead gantries, in just 21 days – a feat which required managing 23 workzones simultaneously. The pay-off was that the benefits of free-flowing traffic, including faster journey times, enhanced safety and more efficient fuel use, were felt in full as soon as the project was completed, boosting Mass DOT’s reputation as an innovative and effective transportation service provider.

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Rachelle joined Traffic Technology International in early 2016 after having worked for an HR magazine and prior to that, as a freelance sub editor for various lifestyle consumer magazines. As deputy editor, she supports the editor in making each issue and updating the website. Outside of work, she enjoys tap dancing, playing the piano and video games, and eating spicy food.