CEO of Massachusetts DOT talks about her state’s ambitious all-electronic tolling project

Stephanie Pollack, secretary and CEO of Mass DOT, explains why her department decided to take the risk of converting the entire length of the Massachusetts Turnpike to all-electronic tolling in one go. The DOT was able manage the tearing up every toll booth, and replacement with an overhead gantries, in just 21 days – a feat which required managing 23 workzones simultaneously. The pay-off was that the benefits of free-flowing traffic, including faster journey times, enhanced safety and more efficient fuel use, were felt in full as soon as the project was completed, boosting Mass DOT’s reputation as an innovative and effective transportation service provider.