One of the world’s leading developers and systems integrators of payment and information technology and services for transportation authorities and operators has opened a new operations center in the UK.
Cubic Transportation Systems (CTS), a business unit of Cubic Corporation, opened its new Global Operations Centre (GOC) in the UK, which will expand and strengthen the company’s leading intelligent travel services offerings around the world. The GOC is in Stockton-on-Tees in north-eastern England, an existing base of Cubic resources and infrastructure and the home of the company’s intelligent transportation management system (ITMS) operations. The town is also near many of the UK’s leading, most prestigious universities, including Newcastle and Durham. Newcastle in particular is heavily involved in ITS and smart mobility research, being an active participant in several major UK and European projects, including those on connected and autonomous vehicles. This gives Cubic proximity to a vast base of potential, qualified recruits, further establishing the new operations center that will build on the company’s already impressive services footprint and help fuel future growth.
The GOC will support Cubic customers around the world on a rolling 24/7 basis, delivering Level 1 and Level 2 support. Level 1 will comprise central service desk operations; Level 2 will involve more skilled and specialized interventions to remotely resolve issues or improve performance. The new center uses the company’s latest innovations for providing the highest service levels in transportation, including cloud-based enterprise software, best-in-class service management tools, and advanced analytics. An opening ceremony for the new GOC was officiated by James Wharton, the local MP and UK Under Secretary of State for International Development, and attended by Cubic executives and local government representatives.
“Our services business today supports a comprehensive range of operations and maintenance needs for transportation authorities around the world, ranging from public transport to traffic management for roads and highways. As our first global operations hub, the GOC will augment our services operations already on-site in these multiple locations,” said Min Wei, senior vice president of operations at Cubic Transportation Systems. “We will continue to provide the same standards of local support we always have, and that our clients rightly expect. The convergence of passenger transit and traffic management on the roads of the regions and cities we serve is a trend we have long recognized. Our NextCity strategy revolves around recognizing and harnessing those trends. Through insightful analysis of the customer data being captured every second of every day across these thriving cities, we can help improve how agencies operate and serve their citizens.”