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South Carolina DOT puts highway work request system online

The South Carolina Department of Transportation (SCDOT) has introduced an internet-based work request system that provides the public with the ability to enter a work request 24 hours a day, seven days per week from any internet-capable computer or mobile device. The new system allows the entry of many common requests, such as potholes that need to be repaired, ditches that need to be cleaned, vegetation that needs to be cut, damaged signs or traffic signal problems. SCDOT staff will process the requests during normal business hours on regular workdays.

The program will benefit those people who have difficulty contacting SCDOT during normal business hours. It will also be of great benefit to SCDOT’s administrative staff who previously had to take work requests over the phone. South Carolina’s transportation secretary, H B Limehouse Jr, said the program is the latest effort by SCDOT to be more efficient in responding to the public. “We’re always looking for ways to use technology to streamline our processes, which helps us respond to our customers. This program saves time for the public and our staff,” he said.
 

January 11, 2011

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